Customer Charter ...

Our customer charter sets out our commitments to provide you with service, procedures and information at appropriate stages during your purchase.

• We will let you know who to contact at every stage of your purchase and any relevant choices and options you can consider.
• We will give you health and safety advice to reduce, as far as possible, the risk of danger on the development site during construction and in the use of your home.
• Our marketing and advertising will be clear and truthful.
• Our contract-of-sale terms and conditions will be clear and fair.
• We will make clear to you your cancellation rights.
• We will give you reliable information about NHBC’s Buildmark cover and any other guarantees and warranties from which you may benefit.
• We will give you reliable information about the timing of construction, legal completion and handover of the property.
• Once transfer of ownership takes place we will ensure that the functions and facilities of the property are demonstrated to you.
• We will inform you clearly about the after-sale and emergency services that we will provide for a certain period after completion.
• We will tell you about our procedures for dealing with customer complaints, including the availability of any services that can help resolve complaints or warranties.
• We will co-operate with appropriately qualified professional advisors appointed by you.

Our customer charter commitments do not affect your statutory rights.